Return Policy Swell stands behind our products. If you are not satisfied for any reason you may return the item for exchange or refund. Items must be unopened and in their original packaging unless the return is due to defect. In certain cases of defects, damages, product warranties or guarantees you may be referred to the manufacturing company for assistance or a replacement product. Refunds will be issued in their original tender format only or as store credit. Items returned on a gift receipt will be issued store credit. Shipping and delivery charges are non-refundable. All gift cards are non-refundable. Monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer defect.