Return Policy Swell stands behind our products. If you are not satisfied for any reason, you may return an item with receipt within 90 days for exchange or refund. Items must be new, with original tags, unopened and/or in their original packaging unless the return is due to defect. In certain cases of defects, damages, product warranties, or guarantees you may be referred to the manufacturing company for assistance or replacement. Refunds will be issued in their original tender format only or as store credit. Items returned on a gift receipt will be issued store credit. Shipping and delivery charges are non-refundable. All gift cards are non-refundable. Monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of a manufacturer defect. Any item originally purchased from Swell will be accepted for consignment at Re-Swell, provided the item meets condition and safety standards for resale. Due to the unique nature of consignment, items purchased from Re-Swell are non-returnable.